1. Owner of the service

These General Terms and Conditions govern the booking and purchase of wine tourism experiences offered through the site.

The service is managed by:Cusumano S.r.l. Agricultural Company
Via Bisaccia - Contrada San Carlo
90047 Partinico (PA) - Italy
Email: privacy@cusumano.it

Experiences can take place at the following estates:

• Cusumano
• Alta Mora

Alta Mora constitutes an operational location of the experiences and not a separate legal entity.

2. Scope of Application

These conditions govern:

• online booking of wine tourism experiences, visits and tastings
• the purchase of Gift Cards
• the 'Give an Experience' function
• the management of bookings via the personal area
• the use of the WebApp available to guests in the winery

By making a reservation, the user fully accepts these conditions.

3. Definitions

Cantinalorganiser of the experience at the Cusumano and/or AltamoraEstatesCustomer/clientPhysical person booking an experience.ExperienceAwine tourismactivityorganised by the winery (visit, tasting, event).SiteThedigital platform through which experiences can be booked.

4. Pre-contractual information

Prior to the conclusion of the contract, the user may view on the site:

• characteristics of the experience
• duration and content of the activity
• language of the visit
• maximum number of participants
• total price including VAT
• cancellation and refund policies

5. Characteristics of experiences

The VISIT site allows users to

• consult available experiences
• booking guided tours and tastings
• buy Gift Card
• giving experiences to other users
• manage your bookings via your personal area

Experiences may include:

• guided tours of the cellar
• wine tastings
• food pairings
• wine tourism activities
• special events

6. Availability of experiences

The availability of experiences is limited to the slots indicated on the site.

Cusumano reserves the right to limit the maximum number of participants per experience.

7. Booking procedure

Reservations are made through the site's integrated online booking system.

The booking process involves:

1. cellar selection
2. experience selection
3. choice of date
4. selection of available slot
5. choice of language of experience
6. indication of the number of participants
7. filling in the booking form
8. payment

8. Conclusion of the contract

The contract is deemed to be concluded when

• payment is successfully completed
• the user receives the booking confirmation email

In the absence of the confirmation email, the reservation cannot be considered validly completed.

9. Archiving the contract

The contract is stored electronically in the company's systems.

10. Error Correction

Before completing the booking, the user can check and correct the data entered.

11. Prices

All prices are:

• expressed in euro
• including VAT

Cusumano reserves the right to change prices at any time without effect on bookings already confirmed.

12. Methods of payment

Payment for the reservation is required in advance when booking online.

Payments are handled via the WooCommerce platform and integrated payment systems.

Cusumano does not get hold of the data of payment cards used by users.

13. Payment on site

On-site payment can only be accepted for visitors who come directly to the winery without online booking and subject to availability of experiences.

14. Participation in experiences

The user is obliged to comply:

• reservation times
• staff recommendations
• cellar safety regulations
• winery etiquette (rules of behaviour in the winery and during visits)

15. Participant's Delay

The customer is obliged to arrive punctually at the time indicated in the booking.

In the event of a delay on the part of the Customer, if the experience has already begun, access shall only be permitted from the time of the experience to the time of arrival, with no right to the recovery of unused parts nor to refunds or reductions in the fee.

No reimbursement is ever provided in the event of delay.

16. Participation of minors

Wine tasting is only permitted to persons over 18 years of age.

Minors may participate in guided tours without the consumption of alcoholic beverages.

Accompanying persons are responsible for the behaviour of minors during the experience and must respect win etiquette.

17. Liability for alcohol consumption

Participants are responsible for their own behaviour during the tasting.

The winery cannot be held liable for any effects resulting from the consumption of alcoholic beverages.

18. Safety rules during the visit

During the visit, participants must:

• follow staff instructions
• do not enter unauthorised areas
• maintain appropriate safety behaviour

The winery can interrupt the experience for safety reasons.

19. Participants' behaviour

The winery may discontinue participation in the experience and turn away any participants who

• engage in dangerous behaviour
• do not respect the directions of the staff
• disturb other visitors
• do not generally respect 'winery etiquette'.

In such cases, no reimbursement is provided.

20. Liability for damages

The customer is responsible for any damage caused to facilities, equipment or property of the winery during the experience.

21. Allergies and intolerances

Any food allergies or intolerances must be communicated during the booking process via the message field.

22. Pets

Pets are allowed under the following conditions:

• only if small
• during the tour they must be transported in a special carrier
• during the experience they must always remain close to their owner and under his supervision
• their presence is subject to the consent of the other guests present

23. Modification of Reservations

Requests for changes must be sent exclusively via the online 'change booking' format and must be made by the customer at least 72 hours before the scheduled date of the Winery experience.

Any request to change a reservation, within the above terms, is subject to the availability of the Organisation and must be expressly authorised by the Winery.

In the event that a change in the booking affects the number of participants (e.g. reductions or an increase in the number of participants), this will be assessed according to availability and the organisation of the winery.

Any reduction in the number of participants will only entitle the participant to a refund if the notification deadlines set out in Article 25 (Refunds) are met.

In the event of an increase in the number of participants, subject to the express approval of the Winery, the customer shall pay the difference in price according to the updated number of participants.

24. Cancellation policy

The conditions of cancellation and refund are governed by Article 25 below.

25. Refund

In case of cancellation here are the conditions:

• notification of cancellation by the customer at least 72 hours before the start of the experience → full refund
• notification of cancellation by the client between 48 and 24 hours before the start of the experience → 50% refund
• notification of cancellation by the customer less than 24 hours before the start of the experience → no refund

26. Failure to submit

In the event of a no-show on the part of the Customer, no reimbursement will be made.

27. Right of Withdrawal

Pursuant to Article 59 of the Consumer Code, the right of withdrawal does not apply to services relating to leisure activities if the contract provides for a specific date or period of performance.

The wine tourism experiences offered through the site fall into this category.

28. Weather conditions

In the event of adverse weather conditions, the winery may:

• reprogramming the experience
• propose an alternative activity
• proceed to reimbursement

29. Force majeure

Force majeure is defined as unforeseeable events such as natural disasters, health emergencies or official measures.

30. Gift Cards

The site allows the purchase of Gift Cards that can be used to book experiences.

31. Give an experience

The user can purchase an experience for a recipient.

32. Personal area

Users can create an account to consult their booking history and manage their data.

33. Automatic communications

The system can send confirmation emails, reminders and operational communications.

34. WebApp used in the cellar

During the visit, a WebApp can be used to consult the wine catalogue and place orders.

35. Shipping

The conditions for possible shipments of products purchased via WebApp will be defined in a separate section.

36. Site errors

Material errors in prices or descriptions may be corrected.

37. Limitation of Liability

Cusumano is not liable for technical malfunctions of the site or force majeure events.

38. Intellectual Property

All contents of the site are protected by copyright.

39. Privacy

Data is processed in accordance with EU Regulation 679/2016 and in compliance with the site's Privacy Policy.

40. Out-of-court settlement of disputes

The consumer has the option of having recourse to alternative dispute resolution (ADR) bodies for the out-of-court settlement of any disputes relating to contracts concluded via the site, pursuant to Articles 141-bis et seq. of the Consumer Code.

41. Applicable Law and Jurisdiction

These conditions are governed by Italian law.

The place of jurisdiction for disputes is the consumer's place of residence.